Question 1

Are the pickup and return dates final?

Accepted Answer

Nope! As we get closer to the summer, we will update and notify you of any changes made to the pick up and return dates. Please visit the Homepage for our current dates.

Question 2

Will there be a late fee if I register after the deadline?

Accepted Answer

Yes. We want to encourage our families to register early and avoid last minute changes. In order to provide you with the highest quality of service, we recommend registering as early as possible. To avoid the late fee of $50, please complete your registration by June 1st, 2026.

Question 3

Do I need to label my bags?

Accepted Answer

YES! We will provide you with several bag tags that you should attach to the outside of each individual bag. All information must be filled out clearly to ensure the delivery of your bags both too and from camp. If you do not have enough tags, please call us at least 10 days before the scheduled pick up date so we can send you tags in time for pickup.

Question 4

What time of the day will my bags be picked up?

Accepted Answer

We offer pickup between 7:00AM to 5:00PM. Due to traffic and other unpredicted circumstances, we cannot guarantee that our drivers will be there within that exact timeframe, but we will do our best.

Question 5

What happens if my camp bags are lost?

Accepted Answer

We will reimburse up to $500 for any bag that we cannot locate during pick up or delivery. We are not liable for any missing or broken items inside of the bags, so please make to pack with care!

Question 6

Do I need to be home on pickup day?

Accepted Answer

Nope! please email operations@routemessengers.com with any specific instructions you have. If you'd like to leave your bags inside of a garage, please provide us with the garage code in advance so our drivers can move as fast as possible.

Question 7

Can I ship plastic Drawers?

Accepted Answer

No. Per Camp Green Lane's policy, plastic drawers/bins are not allowed.

Question 8

Do you offer one-way service?

Accepted Answer

Yes! In addition to roundtrip service, we offer options to have your luggage either picked up or delivered.

Question 9

Can I ship sporting equipment?

Accepted Answer

Absolutely. We do NOT charge a fee to ship any sports equipment!

We ship hockey sticks, lacrosse sticks, golf clubs, baseball bats, and anything else of similar shape/size. Please make sure to label each piece of equipment with your child's name and address on it.

Question 10

Will I receive an order confirmation?

Accepted Answer

Yes! As soon as you register and pay online, you will be sent an email confirming the order. Please make sure to keep this receipt for your records.

Question 11

I have multiple kids attending camp. Can I register both kids together?

Accepted Answer

No! If you have 2 or 3 kids attending camp, you will need to register each of them separately. If you have any questions on how to do so, please do not hesitate to reach out!

Question 12

I no longer need your service. Will I receive a refund?

Accepted Answer

Absolutely. If you need to cancel your order for any reason, we will refund the full amount, less a 2.95% processing fee.

Frequently asked questions